Free Training Resource – NIPSO

In June 2023 the Northern Ireland Public Service Ombudsman held a workshop with a range of organisations from public services and the voluntary & community sector to explore how best to identify and support people experiencing vulnerability. ARC NI was involved.

One of the outcomes of the workshop was to create free training resources to support organisations. These are now available.

The training materials, intended to be delivered as a workshop, have been produced by Professor Chris Gill (University of Glasgow) and Professor Naomi Creutzfeldt (University of Kent) in collaboration with practitioners from public service providers, advocacy bodies, and charities.

It is not always easy to identify people that might need extra support when accessing services. The overall aim of the workshop is to support person-centred public service provision which is tailored to individual circumstances while also looking at the wide range of situations in which users of public services might experience vulnerability.

The workshop has been designed to help organisations have internal discussions with colleagues and does not need an experienced trainer to deliver it.

The ‘Identifying and supporting public service users in vulnerable circumstances workshop’ materials can be downloaded from the NIPSO website.