Ignore the cost when booking this training.  We will discount the booking once made.  You will only be charged if you fail to show or cancel late.

Date: 18th June 2026 | Time:10am-3.30pm
Method of Delivery: Face to face in ARC NI Office
Cost: Voluntary/Community & Private FREE | Statutory Provider £90
Audience: This course is for frontline staff, supervisors and managers.

Support staff regularly work with individuals experiencing trauma, distress and complex needs, often in high-pressure situations.

This course is for support staff, supervisors and managers. It focuses on understanding how trauma impacts behaviour and communication, and provides immediate, usable techniques to manage interactions, reduce escalation and support safer, more effective practice.

Key Topics Covered

• Identifying role-specific stressors
• Trauma & impact on behaviour
• CBT model – thoughts, feelings, behaviour
• Window of Tolerance – spotting dysregulation
• Regulation tools
• Communication & De-escalation Skills
• Managing conflict & distress
• Boundaries & Self Care

By the end of the course learners will have:

• Confidence in challenging interactions
• Skills to reduce escalation
• Improved emotional regulation
• Stronger communication skills
• Tools for safe, effective practice