This course is most suited to recently appointed or those aspiring to become Registered Managers. The course will focus on the leadership skills required by a Registered Manager in team management, standards for establishing good practice and conflict resolution.

By the end of the course learners will:

• understand the role of the Registered Manager and its context in regulatory and legal requirements
• consider good practice in critical matters including, MCA, DOLs and restrictive practice
• understand the key features of effective leadership within the role
• understand the key responsibilities of the role in relation to the people supported, the service and the organisation
• understand the principles of establishing and maintaining good practice and regulatory expectations of the role
• learn how to problem solve including staff conflict, through the use of exercises and factual cases studies
• understanding and practicing the principles of continuous quality improvement.